K C Dat (the Company) respects the privacy of our customers and is committed to its protection. This notice summarizes our policies and practices.

Examples of personal data (information)

We collect customers’ full names, contact numbers, email addresses, residential addresses, passport details and work permits where necessary

Why we collect this personal data?

In order to process the contract, it is necessary to collect personal information from the customers and/or their agents so that we can complete the steps to enter and complete a contract of the service. For example, for international shipments, we collect copies of passports and work permits to facilitate customs clearance and delivery. For domestic moves, we collect details on new residential addresses and contact numbers to enable our team to provide service.

Customer’s choice and consent

Our customers have the right to request information about the handling of their personal data. Our customers have the right to ask the Company to rectify, to not disclose, to restrict access and/or to delete their personal data. Our customers also have the right to object to the processing of their data by the Company in some circumstances and, where we have asked for consent to process their data, to withdraw that consent. If our customers ask to withdraw their consent, we will destroy and delete relevant personal information as soon as possible. If he/she would like information on any of the aforementioned rights, please contact us anytime.

How and when we collect customer’s personal information?

Our customers typically submit documents with personal data by email, fax and other means. We collect that information when our customers request for our services.

Use, retention and disposal

We limit the use of our customers’ personal information only to enable the Company to provide our services. We only retain personal data as long as it is necessary to fulfil the purpose for which the data is intended. We destroy any documents with personal data in accordance with our applicable laws.

Access

We limit access to our customers’ personal data only to our properly trained and authorized employees and third parties. Personal information is never to be sold, lent or leased to third parties.

Disclosure to third parties

We keep our customers’ personal information confidential but, from time to time, we may provide personal information to third parties only for the purposes identified in this notice. Such third parties may include local and overseas governmental authorities, customs brokers, or persons to whom we are required to make disclosures in order to complete customs clearance of shipment. When we do disclose any of our customers’ personal information to third parties, we do so under a duty of confidentiality

Data security

We store our customers’ personal data electronically under password-protection. We only permit our authorized employees to access personal data. These employees are trained and familiar with The Company’s privacy policies.

Accuracy

The Company commits to maintain accurate, complete, and relevant personal information for the purposes identified in this notice.

Data Breach Notification

In the event of a breach security leading to accidental or unlawful destruction, loss, alteration, unauthorized disclosure of, or access to, personal data, we shall promptly assess the impact and once assessed that it is a notifiable data breach, we shall report this breach within 3 calendar days to the Personal Data Protection Commission (PDPC). We will notify you when the data breach is likely to result in significant harm to you after our notification to PDPC. We may also notify other relevant regulatory agencies, where required.

Monitoring and enforcement

We take appropriate actions to monitor and maintain our customers’ personal data, and we implement any and all reasonable security measures to maintain the safety of our customers’ personal data.

We will not use our customers’ personal data for direct marketing via email, direct mail, telephone and other similar means of communication unless we have their prior consent.

We value your opinions. If you have comments or questions about privacy policy, please send them to dpo@kcdat.com.sg.